Below you will find some answers to commonly asked questions regarding billing and renewals at CPSI.
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How do I pay my invoice.
Please review the following article: Paying Your Invoice.
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How does new client billing work?
The new client billing process is explained in the article: New Client Onboarding and Billing Process
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How do I update my contact information?
To change your contact information, please contact:
John Bauer
[email protected]
618-281-8927 -
How does the renewal process work?
Please see this article: Renewing Your Services with CPSI
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Do you have any discount programs?
CPSI offers a 2% discount if payment is made within 20 days of the original invoice date for most clients.
If you would like to take advantage of this opportunity, please contact [email protected], and you will receive a revised invoice reflecting the added discount.
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How do I check a payment or invoice status?
This article discusses how you can verify or check if you have any outstanding invoices with us at CPSI.
To check on your payment or invoice status, please contact John Bauer at [email protected] or by phone at 618-281-8927.
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I need some additional legal documents from CPSI, how can I get them signed?
Sole Source Letter and W-9 Documentation
To obtain a Sole Source Letter or W-9, please contact John Bauer at [email protected].
Privacy Documents, Proof of Insurance, and Other Legal Documentation
For all legal documents, proof of insurance, or other documentation please email Michelle Elia at [email protected]
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Email Support
For sales and billing questions, contact: [email protected]Phone Support
Call 618-281-8927 to speak with one of our team for billing support. -
I would like to cancel products or services. How can I cancel?
We are so sorry to hear you want to cancel a product or service. Please see the article Canceling Products or Services for more information.