This article outlines CPSI’s renewal process for existing clients. It covers when renewal notices are sent, how to request an early renewal, payment options, and who to contact with questions.
Renewal Contacts
If you need to update your contacts, see the article Updating Billing or Contact Information.
Renewal Estimates
Renewals are sent out via our online billing system and via email three (3) months prior to the renewal date for the product/services. The Renewal estimate is viewed online via the provided link or can be downloaded as a PDF.
If you have not received a Renewal Estimate as expected, please check your Spam folder. Emails are sent from [email protected] as well as our online system. Please contact John Bauer at [email protected] if you have not received your Renewal Estimate.
If you need your Renewal Estimate earlier than three months ahead of your renewal date, please contact John Bauer (email above) or our sales team at [email protected].
We will automatically convert a Renewal Estimate into an Invoice if we do not receive a PO from you 60 days prior to your expiration date.
Purchase Orders
Most school districts and educational organizations require a PO Number attached to any invoices. When you are ready to renew, please send us your Purchase Order (see below). After the PO is received, you will receive an invoice (new or updated). Payment is expected on or before the date listed on your invoice.
Please send Purchase Orders to [email protected]. POs can also be sent by mail to our physical address below:
235 Southwoods Center
Columbia, IL 62236
Paying for Renewals
Please view the articles Paying Your Invoice for details on how to pay your bill.
We value our ongoing relationships and aim to make renewals simple. Please reach out with any questions!